Terms and Conditions

Terms and Conditions

Article. 1. Right to exchange and return
You can return products that you have purchased without giving a reason within 14 days of receipt to us if they are unused and undamaged. Please note that the delivered items will be returned to us  in the original packaging and with attached product label.

Article. 2. Delivery/handling costs
The products are delivered in the Netherlands by PostNL. For orders abroad, PostNL can cooperate with foreign transport companies. For orders to the Netherlands, Belgium and Germany, no shipping costs will be charged. For orders to other countries, the amount of the shipping calculator is leading. Mostly an amount of ad €19.95 will be charged.

Article. 3. Prices
The prices at the time of ordering can be subject to errors. In the event of a price error, Love by Lily reserves the right to cancel the order. The costs paid will then be refunded as soon as possible. All prices are including legally defined 21% VAT.

Article. 4. Coupons & Promo Codes
A discount coupon cannot be used at the same time with other promotional codes. A voucher may only be used for a single order and is only valid in the validity period. If the amount of the order is less than the coupon, the remaining balance will expire. We reserve the right to refuse coupons and promotional codes, if we suspect that they are fraudulent or have been provided with an error. In that case, we will notify you.

Article. 5. Retention
The items remain the property of Love by Lily until the full invoice amount is paid.

Article. 6. Protection of personal data
The data necessary for the settlement of your order will be stored and, in the context of the settlement of the order, passed on to companies affiliated with us or companies that perform part of our services. Of course, all your personal data are treated strictly confidentially and the legal rules regarding the protection of personal data and privacy are strictly respected by us. We will not sell your personal data to third parties.

Article. 7. Warranty
Unless expressly agreed otherwise, the Dutch statutory guarantee provisions apply.

Article. 8. Applicable law
This website and these General Terms & Conditions are governed by Dutch law.

Article. 9 Company Details
Love by Lily
Tijmgaarde 14
2803 RK Gouda
The Netherlands

Kvknumber: 57126577
VAT Number: NL002206607B02